General

What are your opening hours?

We are always open, every day and every hour.

Can I request my favourite driver?

Yes you can, we recommend you pre-book well in-advance and we will try our best to send your preferred driver.

I've lost something in one of your cars, how do I get it back?

If you think you’ve lost an item in one of our vehicles, please call us on 01245 46 46 46.

Can I carry animals in one of your vehicles?
We’re happy to take animals but they need to be properly restrained or in an appropriate carrier. Please let us know when you book. If any damage or litter is caused by the animal, our minimum charge for cleaning is £150. This is to compensate for the time lost and a full vehicle valet.
How do I make a booking?

You can make a booking by telephone 01245 46 46 46.

I have an event coming up, who do I speak to?

Please call our call centre on 01245 46 46 46 with the full details e.g. date, time, pick up address, via addresses (if applicable), drop off address, number of passengers etc. and we will be able to provide you with an accurate and competitive quote.

How do I change or cancel my booking?

If you have booked by telephone, please call our call centre team on 01245 46 46 46.

Can I add additional pickup, drop off or via addresses to my journey?

Yes, you can have more than one pick up or drop off on your journey. 

How do I make a payment?

You can make a payment by cash, card or set up a business account with Ali's. Minimum payment by card expenditure is £10.

What happens if you do not answer my call?

Ali's have a fantastic record when answering customer calls and on average over 98% of our calls are answered within 4 seconds. The only time we would expect you having to wait on an answer is if the weather is particularly bad.

Do your vehicles have child seats?

In a licensed taxi or minicab the following rules apply: Children under 3 years of age can travel without a child’s car seat or seat belt, but only on the back seat Children aged 3 years or older can travel without a child’s car seat if they wear an adult seat belt. Please see www.gov.uk/child-car-seats-the-rules/when-a-child-can-travel-without-a-car-seat

How accurate are your journey times?

Journey times are estimates only.

Do you deliver parcels?

Yes we do, please call us on 01245 46 46 46 to arrange a collection and drop service

Do you do house removals?

Sorry, no we do not provide a removal service.

I am a student, have lots of luggage and I am relocating to another premises. Can you help me?

Yes, we can only move bags and luggage only. We do not provide a removal service. Our charge for this is £25 minimum for the service (up to 30 minutes) plus the fare of the trip. Our drivers will only help you with your bags from your door and to your door.

Mailing Address

Reeds Farm Estate
Cow Watering Lane
Writtle, Chelmsford
CM1 3SB

We are available 24/7

01245 46 46 46

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